The
Conversational
Customer
Platform
Chapply’s intelligent routing engine
routes customers along with their
full history of past interactions.
"Hi I'm Looking for Help”
"Hi Help me?”
"Hi I'm a high-tech expert,
available to help you"
"Hi I'm available to
help you"
Type What is Chappy?
Enabling digital-first interactions
Chappy is a customer service platform that enables B2C companies
to focus on
people talking to people throughout a lifetime of naturally productive
conversations. With Chappy, customers are at the center and brands can
communicate
with their customers seamlessly across any channel from voice,
email, messaging, chat and social media. Agents are empowered, customers
3VI CUSTOMER SERVICE PLATFORM | FOR SME’S AND LARGE ENTERPRISES feel known, and companies build love and loyalty through consistently positive
experiences.
Easily identify and maximize
opportunities withcustomers
Type What is Chappy?
Enabling digital-first interactions
Chappy is a customer service platform that enables B2C companies
to focus on
people talking to people throughout a lifetime of naturally productive
conversations. With Chappy, customers are at the center and brands can
communicate
with their customers seamlessly across any channel from voice,
email, messaging, chat and social media. Agents are empowered, customers
3VI CUSTOMER SERVICE PLATFORM | FOR SME’S AND LARGE ENTERPRISES feel known, and companies build love and loyalty through consistently positive
experiences.
Liveboards
Chappy Liveboards provide real-time visibility into the performance
of your contact center and agents. Get a view of key contact center
metrics including
incoming and handled customers volume, wait and resolution times, SLA achievement, and more.
Manage your team’s performance and productivity to keep things running smoothly.
Liveboards
Chappy Liveboards provide real-time visibility into the performance
of your contact center and agents. Get a view of key contact center
metrics including
incoming and handled customers volume, wait and resolution times, SLA achievement, and more.
Manage your team’s performance and productivity to keep things running smoothly.
REPORTING
Chappy's historical reports provide valuable insight into how your
contact center
is running, with key performance and operational metrics that
span across all your channels. Customize your reports to see the metrics that
matter to you, and use them to evaluate your agent and contact center performance or decide on staffing needs and scheduling.
REPORTING
Chappy's historical reports provide valuable insight into how your
contact center
is running, with key performance and operational metrics that
span across all your channels. Customize your reports to see the metrics that
matter to you, and use them to evaluate your agent and contact center performance or decide on staffing needs and scheduling.
Get Start Now
